How it works

From first inquiry to clear guidance

Each step is written down, so you always know what has been reviewed and what is still needed.

Step 01

Submit Your Inquiry

Tell us where you played, whether you won or lost, and which records you hold. Nothing is required beyond what you are comfortable sharing.

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Step 02

Initial Eligibility Review

We check your situation against the rules that may apply and tell you early if a recovery looks unlikely.

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Step 03

Documentation Assessment

Statements, receipts and filings are reviewed together, and every gap is listed so you can fill it.

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Step 04

Recovery Guidance

You receive a written summary of the findings, the recommended next step, and what the review cannot promise.

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Recovery is not guaranteed

The outcome depends on the records you hold and on the rules that apply to you. We will say so plainly at every step.

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