Common questions

Sometimes. Whether losses qualify depends on the tax rules that apply to you and on whether losses can be matched against winnings under those rules. Not every loss is deductible, and a review tells you which applies to your situation.

Individuals who gambled and want to understand whether a recovery may be possible. The initial review tells you early if a recovery looks unlikely.

Account statements, transaction histories, receipts or tickets, and any tax filings or notices for the relevant years. Bring what you have; the documentation review lists what is missing.

It depends on the records, the countries involved and the rules that apply. We confirm the expected timing once the initial review is done.

Records make a review stronger, but you do not need a complete set to start. We will tell you which records would help and how to find them.

No. Each review depends on where you played and where you live. Tell us your situation in the inquiry and we will say whether we can review it.

No. We do not guarantee tax refunds or financial recoveries. We tell you what the documents support and what they do not.

Submit the Check Your Eligibility inquiry with a short description of your situation. We reply with an honest view of the next step.